Privacy Policy
This Privacy Policy explains how Peaxel collects, uses, discloses and protects personal data when you visit or interact with peaxel.me and related services. It describes the choices you have about your personal data and how you can contact us.
1. Data Controller & Contact
Peaxel 2 rue des Cortalets, 66400 Céret, Occitanie, France Website: peaxel.me Email: hello@peaxel.me
If you are located in the EU/EEA/UK, our representative for data requests is the same contact above.
2. Scope — Who This Applies To
This Policy applies to visitors, registered users, creators/talents and other persons who use the Site or Services. Where specific services (marketplace, wallet integration, tournaments) require additional information, this will be explained at the point of collection.
3. Types of Data We Collect
We collect the following categories of personal data, depending on your interactions:
Account & Identity Data
- Name, username, email address, password (hashed)
- Profile picture, date of birth (if required)
Contact & Transactional Data
- Payment details (tokenized or via a third-party processor — we do not store raw card data)
- Purchase history, invoices, billing address
Blockchain / Wallet Data
- Public wallet address, on-chain transaction hashes
- Public token/NFT identifiers and associated metadata you elect to associate with your account
Usage & Device Data
- Cookies, device identifiers, IP address, browser type
- Pages visited, referring URL, timestamps, feature usage and performance metrics
Communications
- Messages you send to support, feedback, and contest/tournament submissions
Optional KYC / Identity Verification For services that legally require identity verification (e.g. prize disbursements above thresholds), we may collect identity documents and verification data. We will notify you before collection.
4. How We Collect Data
- Directly from you — forms, account creation, messages
- Automatically — cookies, server logs, analytics
- From third parties — payment processors, analytics providers, identity verification services
5. Purposes & Legal Bases for Processing
| Purpose | What it covers | Legal basis |
|---|---|---|
| To provide the Service | Account management, gameplay, marketplace operations, wallet integrations | Performance of a contract / legitimate interest |
| To process payments | Payment processors are used; we only receive transaction confirmations and necessary billing data | Performance of a contract / legal obligation |
| To improve and analyze the Service | Analytics, error reporting, product development | Legitimate interest; consent where required |
| To communicate with you | Account notices, transactional emails, support | Performance of a contract / legitimate interest |
| To comply with legal obligations | Tax, fraud prevention, law enforcement requests | Legal obligation |
| For marketing | Promotional emails, newsletters or personalized offers. You may opt out at any time. | Consent / legitimate interest, depending on jurisdiction |
6. Cookies & Tracking
We use cookies and similar technologies to operate the Site, remember your preferences and analyze usage. On your first visit, you will be presented with a cookie consent control to accept, reject or manage categories (required, analytics, marketing).
You can withdraw consent at any time via the cookie settings or by contacting hello@peaxel.me.
7. Third-Party Services & Data Sharing
We may share data with:
- Service providers — hosting, payment processors, analytics, email delivery, KYC/AML providers
- Partners — for co-promotions or tournament administration (only with your consent where required)
- Legal & safety — to comply with laws, respond to legal requests, or protect rights, property or safety
- Business transfers — in connection with a merger, acquisition or sale of assets
We require third parties to process data in compliance with applicable law. Where third parties act as independent controllers, they have their own privacy policies.
8. International Transfers
Your data may be processed in countries outside your jurisdiction, including the United States (Google Cloud — Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043). When we transfer data internationally, we implement appropriate safeguards (standard contractual clauses or other lawful mechanisms) to protect your personal data.
9. Data Retention
We retain personal data for as long as necessary to provide the Services and for legitimate business purposes. Typical retention periods:
| Data | Retention |
|---|---|
| Account data | While the account is active, plus up to 5 years after deactivation for legal and compliance needs |
| Transactional records | As required by tax and accounting law (commonly 5–7 years depending on jurisdiction) |
| Analytics data | Aggregated or pseudonymized when possible; retention periods applied per service provider |
10. Your Rights (EU/UK/EEA)
Where applicable, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion ("right to be forgotten"), subject to legal and contractual limits
- Request restriction of processing
- Object to processing (including profiling and marketing)
- Request portability of your data
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, contact hello@peaxel.me. If you are unhappy with our response, you may lodge a complaint with your local data protection authority — for France, the CNIL.
11. Security
We implement reasonable administrative, technical and organizational measures designed to protect data, including encryption in transit, access controls and regular security reviews. No internet service is 100% secure. If a breach affecting your rights occurs, we will notify you and the regulators as required by law.
12. Children
The Site is not intended for children under 18 (or the applicable age in your jurisdiction). We do not knowingly collect personal data from children. If we learn that we have done so, we will delete it immediately.
13. Automated Decisions & Profiling
We may use automated tools to analyze usage for product improvements or to detect fraud. If any automated decision would significantly affect you, we will provide meaningful information about the logic involved and your right to contest the decision.
14. Changes to This Policy
We may update this Policy from time to time. Material changes will be posted on the Site with an updated effective date. You will be deemed to have accepted the changes by continuing to use the Services after the effective date.
15. Contact & Complaints
For privacy questions, data requests or complaints: hello@peaxel.me
If you are in the EU/EEA/UK and remain unsatisfied after contacting us, you may contact your supervisory authority — e.g. the CNIL for France.
16. Additional Notes for Specific Features
Wallet Integrations & Blockchain Public wallet addresses and on-chain activity are public by nature. When you connect a wallet, we collect only what is necessary and we never store private keys. Users should be aware that blockchain records are immutable and public.
Marketplace & Trading Trading data (transactions, trade history) is retained according to contractual and financial reporting obligations.
Contests & Prizes Winners may be asked to provide identity documentation to claim prizes. This data is used only for verification and legal compliance.
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